Business Continuity and Disaster Recovery Plan

ZanReal Labs ("ZanReal Labs", "we", "us", or "our") has established comprehensive business continuity and disaster recovery procedures to ensure operational resilience and maintain critical business functions during and after disruptive events. This plan supports our commitment to delivering reliable technology services to our customers worldwide.

Purpose and Scope

Purpose

This Business Continuity and Disaster Recovery (BCDR) plan:

• Ensures continuation of critical business operations during disruptions
• Minimizes impact on customers and stakeholders
• Provides systematic recovery procedures for IT systems and services
• Maintains compliance with regulatory and contractual obligations
• Protects ZanReal Labs' reputation and financial stability

Scope

This plan covers:

• All ZanReal Labs business operations and services
• Cloud infrastructure across AWS, Microsoft Azure, and Google Cloud Platform
• Customer-facing applications and platforms
• Internal systems and networks
• Data and information assets
• Personnel and facilities
• Third-party services and suppliers

Business Impact Analysis

Critical Business Functions

Priority 1 (RTO: 2 hours, RPO: 15 minutes)

1. Customer Platform Services

   • Software development environments
   • Hosted applications and websites
   • API services and integrations
   • Database services

2. Core Infrastructure

   • Authentication and access management
   • DNS and network services
   • Security monitoring (Wazuh SIEM)
   • Communication systems

Priority 2 (RTO: 8 hours, RPO: 1 hour)

1. Customer Support Services

   • Support ticket systems
   • Remote IT support tools
   • Customer communication platforms
   • Knowledge base systems

2. Business Operations

   • Financial systems
   • Human resources systems
   • Project management tools
   • Document management

Priority 3 (RTO: 24 hours, RPO: 4 hours)

1. Marketing and Sales

   • Marketing automation platforms
   • Analytics and reporting tools
   • Social media management
   • Lead generation systems

2. Administrative Functions

   • Non-critical reporting systems
   • Training platforms
   • Archive systems
   • Development/testing environments

Impact Assessment

Financial Impact

• Revenue loss: $50,000+ per day for Priority 1 services
• Recovery costs: Variable based on incident scope
• Regulatory fines: Up to 4% annual revenue (GDPR)
• Customer compensation: Per contractual SLAs

Operational Impact

• Customer service degradation
• Employee productivity loss
• Third-party relationship strain
• Compliance violations

Reputational Impact

• Customer trust erosion
• Market position weakening
• Competitive disadvantage
• Media coverage risk

Risk Assessment and Threat Analysis

Identified Threats

Technology Threats

• Cloud service provider outages
• Cyberattacks and ransomware
• Hardware failures
• Network connectivity issues
• Software bugs and failures
• Data corruption or loss

Environmental Threats

• Natural disasters (earthquakes, floods, hurricanes)
• Power outages
• Internet service provider failures
• Facility access restrictions
• Pandemic or health emergencies

Human Threats

• Key personnel unavailability
• Malicious insider actions
• Human error and mistakes
• Skill gaps and knowledge loss
• Strike or labor disputes

Supplier Threats

• Critical vendor service failures
• Supplier security incidents
• Contract disputes
• Financial instability of suppliers
• Supply chain disruptions

Risk Mitigation Strategies

Technology Resilience

• Multi-cloud architecture (AWS, Azure, GCP)
• Automated failover and load balancing
• Real-time data replication
• Regular backup testing and validation
• Infrastructure as Code for rapid deployment

Geographic Distribution

• Services distributed across multiple regions
• Remote workforce capability
• Distributed team leadership
• Multiple internet connectivity options
• Cloud-based communication tools

Vendor Management

• Diversified supplier portfolio
• Regular vendor assessments
• Alternative supplier arrangements
• Service level agreements with penalties
• Vendor business continuity requirements

Recovery Objectives and Strategies

Recovery Time Objectives (RTO)

Recovery Point Objectives (RPO)

Recovery Strategies

Cloud Infrastructure Recovery

• Multi-Region Deployment: Services deployed across multiple AWS, Azure, and GCP regions
• Auto-Scaling: Automatic resource scaling to handle increased load during recovery
• Load Balancing: Traffic distribution across healthy instances and regions
• Infrastructure as Code: Rapid environment recreation using Terraform and CloudFormation

Data Recovery

• Real-Time Replication: Cross-region data replication for critical databases
• Point-in-Time Recovery: Granular recovery capabilities for all data types
• Backup Validation: Regular backup integrity testing and recovery drills
• Versioning: Multiple backup versions to protect against corruption

Application Recovery

• Containerized Applications: Docker containers for rapid deployment
• Blue-Green Deployments: Zero-downtime deployment and rollback capabilities
• Service Mesh: Istio/Envoy for service resilience and traffic management
• Circuit Breakers: Automatic service isolation during failures

Communication Recovery

• Multiple Channels: Email, Slack, Microsoft Teams, mobile apps
• Emergency Notification: Automated alerting for critical events
• Remote Access: VPN and zero-trust access for distributed workforce
• Vendor Coordination: Established communication channels with all critical vendors

Recovery Procedures

Activation Criteria

Automatic Activation

• Complete service outage lasting more than 30 minutes
• Data center or region failure
• Critical security incident requiring service shutdown
• Widespread cloud provider outage

Manual Activation

• Partial service degradation affecting multiple customers
• Anticipated disruption based on threat intelligence
• Vendor notification of planned service disruption
• Natural disaster or emergency declaration

Activation Process

Step 1: Incident Assessment (0-15 minutes)

1. Verify incident scope and impact
2. Determine appropriate response level
3. Activate incident response team
4. Notify key stakeholders
5. Document incident details

Step 2: Initial Response (15-60 minutes)

1. Implement immediate containment measures
2. Assess available recovery options
3. Activate alternative services/systems
4. Begin customer communications
5. Coordinate with vendors as needed

Step 3: Recovery Implementation (1-24 hours)

1. Execute priority-based recovery procedures
2. Monitor recovery progress and adjust as needed
3. Validate service functionality and performance
4. Update stakeholders on progress
5. Document lessons learned

Recovery Team Structure

Business Continuity Manager

• Overall recovery coordination
• Stakeholder communication
• Decision-making authority
• Resource allocation
• Recovery strategy oversight

IT Recovery Manager

• Technical recovery implementation
• Infrastructure coordination
• Vendor management
• Recovery testing oversight
• Technical communication

Communications Manager

• Customer notifications
• Media relations
• Internal communications
• Regulatory notifications
• Status page updates

Operations Manager

• Business process continuity
• Staff coordination
• Facility management
• Supply chain coordination
• Administrative functions

Detailed Recovery Procedures

Cloud Infrastructure Recovery

AWS Region Failure

1. Detection: Cloudflare and internal monitoring detect region unavailability
2. Assessment: Determine affected services and customer impact
3. Failover: Redirect traffic to healthy regions using Route 53
4. Scaling: Auto-scale resources in backup regions
5. Validation: Verify service functionality and performance
6. Monitoring: Continuous monitoring during recovery period

Database Recovery

1. Assessment: Determine database availability and data integrity
2. Failover: Activate read replicas or standby databases
3. Validation: Verify data consistency and application connectivity
4. Synchronization: Ensure data synchronization across regions
5. Performance: Monitor database performance and optimize

Application Recovery

1. Container Orchestration: Kubernetes automatically reschedules pods
2. Load Balancer Update: Redirect traffic to healthy instances
3. Configuration: Apply environment-specific configurations
4. Dependencies: Verify all service dependencies are available
5. Testing: Execute automated and manual functionality tests

Data Recovery Procedures

Data Corruption/Loss

1. Isolation: Isolate affected systems to prevent further damage
2. Assessment: Determine scope of data loss and corruption
3. Recovery Options: Evaluate backup and replication options
4. Point-in-Time: Restore to last known good state
5. Validation: Verify data integrity and completeness
6. Synchronization: Sync recovered data with live systems

Ransomware Recovery

1. Isolation: Immediately isolate all affected systems
2. Assessment: Determine encryption scope and impact
3. Backup Validation: Verify backup integrity and availability
4. System Rebuild: Rebuild systems from clean images
5. Data Restoration: Restore data from verified clean backups
6. Security Hardening: Implement additional security controls

Communication Recovery

Primary Communication Failure

1. Alternative Channels: Activate backup communication methods
2. Mobile Access: Ensure mobile device connectivity
3. Emergency Numbers: Use established emergency contact procedures
4. Vendor Coordination: Contact critical vendors using backup methods
5. Customer Updates: Notify customers through available channels

Testing and Maintenance

Testing Schedule

Annual Full-Scale Exercises

• Complete business continuity test involving all teams
• Simulated major disaster scenario
• Customer notification procedures
• Vendor coordination testing
• Executive decision-making simulation

Quarterly Technical Recovery Tests

• Infrastructure failover testing
• Database recovery validation
• Application deployment testing
• Backup restoration verification
• Network connectivity testing

Monthly Component Tests

• Individual system backup tests
• Communication system validation
• Vendor contact verification
• Documentation review
• Staff availability confirmation

Maintenance Activities

Quarterly Plan Reviews

• Business impact analysis updates
• Recovery objective validation
• Contact information updates
• Procedure refinements
• Technology updates

Annual Plan Updates

• Complete plan revision
• Threat landscape assessment
• Business process changes
• Technology architecture updates
• Regulatory requirement updates

Training and Awareness

Annual Training Requirements

• Business continuity awareness for all staff
• Recovery team specific training
• Customer communication training
• Vendor coordination procedures
• Regulatory compliance training

Tabletop Exercises

• Scenario-based decision making
• Cross-functional coordination
• Communication procedures
• Resource allocation decisions
• Timeline management

Performance Monitoring and Reporting

Key Performance Indicators

Recovery Metrics

• Actual vs. target RTO
• Actual vs. target RPO
• Customer impact duration
• Financial impact assessment
• Recovery cost analysis

Preparedness Metrics

• Test exercise completion rate
• Staff training completion
• Plan update frequency
• Vendor assessment completion
• Backup success rate

Reporting Requirements

Incident Reports

• Executive summary within 24 hours
• Detailed report within 1 week
• Lessons learned within 2 weeks
• Improvement plan within 1 month

Regular Reports

• Monthly test results summary
• Quarterly preparedness assessment
• Annual plan effectiveness review
• Regulatory compliance status

Plan Activation Contacts

Primary Contacts

Business Continuity Manager: [Contact Information] IT Recovery Manager: [Contact Information] Communications Manager: [Contact Information] Executive Leadership: [Contact Information]

External Contacts

Cloud Service Providers

• AWS Support: [Contact Information]
• Microsoft Azure Support: [Contact Information]
• Google Cloud Support: [Contact Information]

Critical Vendors

• Cloudflare Support: [Contact Information]
• Security Tool Vendors: [Contact Information]
• Telecommunications Providers: [Contact Information]

Emergency Services

Cyber Security

• FBI Cyber Division: [Contact Information]
• Local Law Enforcement: [Contact Information]
• Cyber Insurance Provider: [Contact Information]

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Previous Versions

The previous versions of our Policies and other documents can be seen at GitHub