ZanReal Labs ("ZanReal Labs", "we", "us", or "our") is committed to ensuring the confidentiality, integrity, and availability of all information assets and systems. This Information Security Policy establishes the framework for protecting our information assets, customer data, and technology infrastructure against security threats, unauthorized access, and data breaches.
This policy applies to all information systems, data, and technology assets owned, operated, or managed by ZanReal Labs, including those used in our comprehensive technology services: software development, marketing services, remote IT support, SEO optimization, UI/UX design services, cloud platforms, and related professional services.
Business Context
As a comprehensive technology services provider offering software development services, marketing services, remote IT support, SEO optimization, UI/UX design services, cloud platforms, and related professional services, ZanReal Labs handles sensitive customer data, proprietary information, and critical business systems. Our integrated platform and managed infrastructure services provide customers with the tools, workflows, and expertise they need to build, deploy, optimize, and scale their digital presence and business operations.
Given our distributed, global workforce and reliance on cloud infrastructure across AWS, Microsoft Azure, and Google Cloud Platform, robust information security is essential for:
Protecting customer data and maintaining trust
Ensuring business continuity and operational resilience
Meeting regulatory and contractual obligations
Maintaining competitive advantage and intellectual property protection
Scope
This policy applies to:
All ZanReal Labs employees, contractors, and third-party personnel
All information systems, networks, and devices owned or operated by ZanReal Labs
All customer data and personal information processed by ZanReal Labs
All third-party services and cloud infrastructure used by ZanReal Labs
All physical and virtual assets containing or processing ZanReal Labs information
Governance and Responsibilities
Information Security Leadership
Chief Executive Officer (CEO): Ultimate accountability for information security program effectiveness and strategic alignment with business objectives.
Information Security Team: Dedicated security team responsible for:
Implementing and maintaining the Information Security Management System (ISMS)
Conducting risk assessments and security monitoring
Managing security incidents and vulnerability response
Facilitating third-party audits and compliance assessments
Developing security policies, standards, and procedures
Employee Responsibilities
All employees and contractors must:
Comply with all information security policies and procedures
Report security incidents or suspected vulnerabilities immediately
Complete mandatory security awareness training
Use strong authentication and access controls
Protect confidential information and customer data
Follow secure coding and development practices
Management Responsibilities
Management at all levels must:
Ensure their teams understand and comply with security requirements
Allocate appropriate resources for security controls implementation
Support security risk assessment and mitigation activities
Promote a culture of security awareness and responsibility
Information Security Framework
Security Objectives
ZanReal Labs commits to:
Confidentiality: Ensuring information is accessible only to authorized individuals
Integrity: Maintaining accuracy and completeness of information and systems
Availability: Ensuring authorized users have access to information when needed
Accountability: Maintaining audit trails and ensuring non-repudiation
Authenticity: Verifying the identity of users and integrity of communications
Risk Management Approach
We implement a comprehensive risk-based approach to information security that includes:
Risk Assessment Methodology: Systematic identification and evaluation of information security risks using quantitative and qualitative analysis
Asset-Based Risk Analysis: Regular assessment of risks to information assets based on confidentiality, integrity, and availability requirements
Threat and Vulnerability Analysis: Continuous identification of security threats and vulnerabilities using threat intelligence and automated scanning
Risk Treatment Planning: Implementation of appropriate security controls based on risk levels, business impact, and cost-benefit analysis
Risk Monitoring: Continuous monitoring and review of security risks with regular reassessment and treatment plan updates
Incident Response Integration: Incorporation of incident data and lessons learned into risk assessment processes
Third-Party Risk Assessment: Comprehensive evaluation of supplier and vendor security risks
Business Continuity Risk Analysis: Assessment of risks to business operations and development of appropriate contingency plans
Control Framework
Our security controls are aligned with ISO 27001/27002 standards and organized into:
Organizational Controls: Policies, procedures, and governance structures
People Controls: Training, access management, and human resource security
Physical and Environmental Controls: Facility security and environmental protection
Technological Controls: System security, network protection, and cryptography
Asset Management
Information Asset Classification
All information assets must be classified according to their sensitivity and business criticality:
Confidential: Highly sensitive information requiring the strongest protection
Customer personal data and payment information
Proprietary algorithms and source code
Strategic business plans and financial data
Employee personal information
Internal: Information intended for internal use only
Internal procedures and documentation
System configuration details
Non-public business information
Public: Information approved for public disclosure
Marketing materials and public documentation
Published policies and legal statements
Asset Inventory
We maintain a comprehensive inventory of all information assets including:
Hardware assets (servers, workstations, mobile devices)
Information assets (databases, files, documentation)
Cloud services and third-party systems
Network infrastructure and security systems
Asset Handling
Assets must be handled according to their classification:
Proper labeling and marking of sensitive information
Secure storage and transmission requirements
Controlled access based on business need
Secure disposal and destruction procedures
Regular review and update of asset classifications
Access Control
Access Control Policy
Access to information systems and data is granted based on the principle of least privilege:
Users receive minimum access necessary for their role
Access is granted through formal authorization processes
Regular review and recertification of user access rights
Immediate revocation of access upon role change or termination
User Access Management
User Registration: All users must be formally registered with unique identities in our centralized identity management system
Privilege Management: Administrative privileges are restricted and monitored through Cloudflare Zero Trust access controls with continuous verification
Authentication Policy: Multi-factor authentication is mandatory using:
Passkeys for passwordless authentication where supported
YubiKey FIDO2 hardware security keys for enhanced phishing-resistant authentication
Strong passwords with MFA for legacy systems that cannot support modern authentication
Session Management: Automatic session timeouts and secure session handling through Cloudflare Zero Trust architecture with real-time risk assessment
System and Application Access
Network access controls and segmentation through Cloudflare Zero Trust ZTNA (Zero Trust Network Access)
Application-level access controls and authentication with real-time policy enforcement
Database access restrictions and monitoring with detailed audit logging
API security and rate limiting through Cloudflare API Gateway protection
Remote access exclusively through Cloudflare Zero Trust secure tunnels, eliminating traditional VPN vulnerabilities
Cryptography
Cryptographic Controls
We implement strong cryptographic controls to protect sensitive information:
Data at Rest: AES-256 encryption for stored data across all systems
Data in Transit: TLS 1.3 or higher for all data transmissions
Key Management: Secure generation, storage, and rotation of encryption keys
Digital Signatures: Authentication and non-repudiation of critical transactions
Key Management
Cryptographic keys are managed through:
Hardware Security Modules (HSMs) for high-value key storage
Regular key rotation and lifecycle management according to industry standards
Separation of duties for key management operations
Secure key backup and recovery procedures
Key escrow and recovery planning for business continuity
Data Protection and Privacy
Data Processing Principles
All personal data processing must comply with:
Lawfulness, Fairness, and Transparency: Clear legal basis and transparent processing
Purpose Limitation: Data used only for specified, explicit, and legitimate purposes
Data Minimization: Collection and processing limited to what is necessary
Accuracy: Reasonable steps to ensure data accuracy and timely correction
Storage Limitation: Data retained only as long as necessary for processing purposes
Integrity and Confidentiality: Appropriate security measures to protect personal data
Accountability: Demonstration of compliance with data protection principles
Privacy by Design
Technical and organizational measures include:
Data Protection Impact Assessments (DPIA): Mandatory for high-risk processing activities
Privacy-Enhancing Technologies: Implementation of anonymization, pseudonymization, and differential privacy
Data Portability: Technical measures to enable data portability rights
Right to Erasure: Automated and manual data deletion capabilities
Consent Management: Granular consent mechanisms with easy withdrawal options
Cross-Border Transfer Safeguards: Appropriate safeguards for international data transfers including Standard Contractual Clauses (SCCs)
Physical and Environmental Security
Secure Areas
Physical security controls include:
Controlled access to offices and data centers
Environmental monitoring and protection systems
Equipment protection and maintenance procedures
Clean desk and clear screen policies
Equipment Security
Secure equipment siting and protection
Maintenance procedures for critical systems
Secure disposal of equipment and media
Off-site equipment and mobile device security
Communications and Operations Security
Operational Procedures
Documented procedures for system operations with automated workflow integration
Change management and configuration control through Infrastructure as Code (IaC)
Capacity monitoring and performance management via cloud-native monitoring tools
Automated backup and recovery procedures with geo-redundant storage
Comprehensive system monitoring and log management through Wazuh SIEM platform with real-time threat detection and response capabilities
Network Security
Network segmentation and micro-segmentation through Cloudflare Zero Trust architecture
Intrusion detection and prevention systems powered by Wazuh SIEM with advanced threat hunting capabilities
Secure wireless network configurations with enterprise-grade WPA3 encryption
Continuous network monitoring and traffic analysis through Wazuh network monitoring modules
Regular network security assessments and automated vulnerability scanning via Nessus Professional
DDoS protection and web application firewall through Cloudflare security stack
System Security
Secure system configuration standards enforced through automated compliance scanning
Regular security updates and patch management with automated deployment for critical patches
Advanced endpoint protection through Bitdefender GravityZone with machine learning-based threat detection
Comprehensive vulnerability scanning and assessment using Nessus Professional with automated remediation workflows
System hardening and security baselines based on CIS (Center for Internet Security) benchmarks
Real-time malware detection and response through Bitdefender's advanced threat intelligence
Endpoint Detection and Response (EDR) capabilities for advanced persistent threat (APT) detection
Cloud Security
Multi-Cloud Security Architecture:
Cloud Security Posture Management (CSPM): Continuous monitoring and compliance assessment across AWS, Microsoft Azure, and Google Cloud Platform
Cloud Access Security Broker (CASB): Visibility and control over cloud application usage and data movement
Infrastructure as Code (IaC) Security: Security scanning and compliance validation of infrastructure templates
Container Security: Image scanning, runtime protection, and Kubernetes security policies
Serverless Security: Function-level security controls and monitoring for serverless deployments
Cloud-Native Backup: Automated, encrypted backups with geo-redundant storage across multiple cloud regions
Multi-Cloud Identity Federation: Centralized identity management across cloud platforms with single sign-on (SSO)
System Acquisition, Development and Maintenance
Security in Development
Security requirements integrated into system specifications from the design phase
Secure coding standards and practices based on OWASP guidelines
Automated security testing throughout development lifecycle using SAST/DAST tools
Mandatory code review and static analysis procedures before production deployment
Secure deployment and configuration management through Infrastructure as Code (IaC)
Container security scanning and runtime protection
Dependency vulnerability scanning and management
Application Security
Input validation and output encoding with automated security testing
Authentication and session management with modern protocols (OAuth 2.0, OIDC)
Authorization and access control mechanisms with role-based and attribute-based controls
Error handling and logging procedures with secure error responses
Security testing and vulnerability assessment integrated into CI/CD pipelines
API security with rate limiting, authentication, and comprehensive logging
AI Security and Governance
AI Model Security: Secure deployment and monitoring of AI/ML models with access controls and audit logging
Data Protection: Privacy-preserving techniques for AI training data including anonymization and pseudonymization
Output Monitoring: Continuous monitoring of AI-generated content for bias, accuracy, and sensitive information disclosure
Human Oversight: Mandatory human review for AI decisions with significant business or privacy impact
Transparency Controls: Documentation and explainability requirements for AI decision-making processes
Vendor AI Services: Security assessments and data protection requirements for third-party AI services
Prompt Injection Protection: Security controls to prevent malicious prompt injection and model manipulation
Supplier Relationships
Supplier Security Requirements
All suppliers and third-party service providers must:
Meet our minimum security standards
Undergo security assessments before engagement
Comply with contractual security requirements
Provide evidence of security control implementation
Report security incidents affecting our data or systems
Third-Party Risk Management
Due diligence and security assessments of suppliers
Regular review of third-party security posture
Contractual security requirements and SLAs
Monitoring of third-party security incidents
Business continuity planning for critical suppliers
Information Security Incident Management
Incident Response
We maintain a comprehensive incident response capability including:
24/7 incident detection and automated alerting through Wazuh SIEM with custom correlation rules
Trained incident response team with defined escalation procedures and communication channels
Digital forensics and evidence collection capabilities through specialized tooling
Automated threat containment and isolation through Cloudflare Zero Trust and Bitdefender response actions
Stakeholder communication plans including customer notification and regulatory reporting procedures
Post-incident review processes with lessons learned integration into security controls
Threat hunting capabilities using Wazuh's advanced analytics and MITRE ATT&CK framework mapping
Incident Classification
Security incidents are classified by severity:
Critical: Immediate threat to business operations or data security