Subject to these Terms of Service (this "Agreement"), ZanReal Labs ("ZanReal Labs", "we", "us" and/or "our") provides access to ZanReal Labs' Services. "Services" means, collectively, any products or services made available by ZanReal Labs or its affiliates, including software development services, marketing services, remote IT support, SEO optimization, UI/UX design services, cloud platforms, and related professional services; provided that, your use of certain Services requires acceptance of additional terms as may be specified separately; and provided further, that, for the avoidance of doubt, any software that we provide exclusively under open source licenses are not covered by this Agreement. By using or accessing the Services, you acknowledge that you have read, understand, and agree to be bound by this Agreement.
If you are entering into this Agreement on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the term "you" shall refer to such entity. If you do not have such authority, or if you do not agree with this Agreement, you must not accept this Agreement and may not use the Services.
IMPORTANT: PLEASE REVIEW THE MUTUAL ARBITRATION CLAUSE SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH ZANREAL LABS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS MUTUAL ARBITRATION CLAUSE.
You certify that you are a person at least 16 years of age. Services may only be used or accessed through an electronic device controlled by you at all times. A valid ZanReal Labs account may only be created and maintained if you provide valid information in the signup process, and you regularly update such information to assure its accuracy. You shall be responsible for maintaining the confidentiality of login information associated with your account. Each user must have unique login credentials that must not be shared by multiple users. You are responsible for all activities that occur under your account.
During the period for which you are authorized to use the Services, and subject to your compliance with the terms of this Agreement, you are granted a personal, non-sublicensable, non-exclusive, non-transferable, limited license, to use the Services for your internal business or personal purposes according to the service capacity of your account and the specific terms of the Services you have purchased or subscribed to. This includes access to our software development platforms, marketing tools, remote IT support systems, SEO optimization tools, UI/UX design resources, and any associated documentation or materials. Any rights not expressly granted herein are reserved and no license or right to use any trademark of ZanReal Labs or any third-party is granted to you in connection with the Services.
You are solely responsible for all software, code, data, information, feedback, suggestions, text, content and other materials that you upload, post, deliver, provide or otherwise transmit or store (hereafter "post(ing)") in connection with or relating to the Services ("Your Content"). This includes content related to software development projects, marketing campaigns, website materials, and any other content processed through our Services. You are responsible for maintaining the confidentiality of usernames and passwords associated with your account and for all activities that occur under your account. ZanReal Labs reserves the right to access your account in order to respond to your requests for technical support, provide professional services, or ensure service security and performance. By posting Your Content on or through the Services, you grant ZanReal Labs a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, copy, modify, reproduce, distribute, display, publish, store and perform Your Content as necessary to provide the Services (including professional services such as software development, marketing, IT support, SEO, and UI/UX design) and for security to protect the Services and third parties from fraud, malware, malicious files or content, viruses and the like. You further agree that ZanReal Labs may remove or disable any of Your Content at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third-parties or authorities relating to Your Content), or for no reason at all; provided, that if you are a user of our Services in the European Economic Area (i) we will remove or disable Your Content or impose restrictions on your use of the Services in accordance with applicable laws including if it is illegal content, infringes the rights of third parties, or breaches this Agreement; (ii) if we remove, block or restrict your use of the Services or Your Content, you, and any third party that may have informed us about your use of the Services or Your Content, may contact us about our decision at /support and we will review and consider your message with a view to promptly resolving any complaint and, if appropriate, we will explain any options you have to request another review.
Your use of the Services (which include, for the purposes of this Section 4, participation in the ZanReal Labs Community or similar discussion forums, if applicable) is subject to the following requirements:
4.1. The Services may only be used for lawful purposes.
4.2. You shall not attempt to undermine the security or integrity of computing systems or networks of ZanReal Labs or of any other persons or entities, and must not attempt to gain unauthorized access to any such systems or networks.
4.3. You shall not attempt to contribute to or enable the selling or movement of illegal goods and services.
4.4. The Services and/or ZanReal Labs' network resources may not be used to impersonate another person or entity, or to misrepresent authorization to act on behalf of another person or entity, including ZanReal Labs.
4.5. You must not introduce software or automated agents or scripts into ZanReal Labs' website in order to produce multiple accounts, generate automated searches, requests or queries, or to strip or mine content or data from ZanReal Labs' website.
4.6. You must not circumvent or otherwise misuse ZanReal Labs' limits or usage guidelines, including by creating multiple accounts.
4.7. You must not access ZanReal Labs' websites through automated methods, including any use of robots or other computer code which calls ZanReal Labs' website.
4.8. You shall not send unsolicited messages, use the Services to send unsolicited messages (also known as junk mail or SPAM), or create spammy content, including 'clickbait' or 'clickfraud' schemes, in each case as determined by ZanReal Labs in its sole discretion.
4.9. Your use of the Services must not involve any synthetic media or materials ("deepfakes") that promote any type of illegal activity, including, without limitation, any child sexual exploitation or child sexual abuse.
4.10. You shall not use the Services to reproduce the functionality of ZanReal Labs Services.
4.11. You shall not use the Services as a remote storage server or for the primary purpose of providing downloadable content.
4.12. You may not rent, lease, loan, or sell access to, or otherwise attempt to transfer any right in ZanReal Labs' website (which includes its software and Documentation) to a third-party, through framing or any other method.
4.13. You may not engage in any name-squatting behavior within ZanReal Labs namespaces such as usernames, team names, or deployment URLs; attempt to resell, barter, or trade names; or inactively hold names for future use.
4.14. You must not interfere with or disrupt the Services or create an undue burden on ZanReal Labs' website or the networks or services connected to ZanReal Labs' website.
4.15. You may not use the Services or ZanReal Labs' infrastructure for proxying, scraping, to create virtual private networks, or to create virtual private servers.
4.16. You may conduct benchmark tests on our Services, subject to any restrictions in this Section 4 (Acceptable Use). If you publicly disclose the results of any benchmark tests performed by you, or a third party on your behalf, the results must include all necessary information for others to replicate the tests.
The final decision of whether an account is in violation of any of these acceptable use terms is at the sole discretion of ZanReal Labs. You agree that violations of this Agreement by yourself or any person or entity acting under your account will, in addition to any other remedies and may result in termination of your access to ZanReal Labs' website and removal (taking down) of all projects and deployments.
Certain Services may be offered on a subscription basis ("Subscription Services") with recurring billing at intervals specified in the applicable service plan (e.g., monthly, annually). The terms and pricing for Subscription Services will be specified in the order form, service plan description, or other documentation provided at the time of purchase.
Unless otherwise specified in the applicable service plan or you cancel your subscription in accordance with this Agreement, Subscription Services will automatically renew for successive renewal terms equal to the initial subscription term at the then-current subscription fee. By subscribing to auto-renewing Subscription Services, you authorize ZanReal Labs (or our third-party payment processor) to charge your designated payment method for the renewal fee. You will be charged the renewal fee within thirty (30) days prior to the end of your current subscription period, unless you cancel your subscription before that time.
All subscription fees are due and payable in advance of the applicable subscription period and are non-refundable except as expressly provided in this Agreement. You are responsible for providing and maintaining accurate and complete billing information, including payment method details. If payment for any subscription fee is not received by the due date, ZanReal Labs may suspend or terminate your access to the Subscription Services.
ZanReal Labs reserves the right to modify subscription fees at any time. For existing subscriptions, ZanReal Labs will provide at least thirty (30) days' advance notice of any price increases via email to the address associated with your account or through the Services. Price increases will take effect at the start of your next billing cycle following the notice period. Your continued use of the Subscription Services after the price increase takes effect constitutes acceptance of the new pricing.
You may cancel your subscription at any time through your account settings or by contacting ZanReal Labs support at /support. Cancellation will take effect at the end of your current billing cycle, and you will continue to have access to the Subscription Services until that time. No refunds will be provided for partial billing periods, except as required by law.
ZanReal Labs may offer free trials or promotional pricing for Subscription Services. Unless otherwise specified, free trials will automatically convert to paid subscriptions at the end of the trial period at the then-current subscription fee. You may cancel during the trial period to avoid charges. Promotional offers may be subject to additional terms and conditions, and ZanReal Labs reserves the right to modify or discontinue such offers at any time.
You may upgrade or downgrade your subscription plan at any time, subject to availability. Upgrades will take effect immediately, and you will be charged a prorated amount for the remainder of your current billing cycle. Downgrades will take effect at the start of your next billing cycle. If you downgrade to a plan with lower usage limits, your access may be restricted if your current usage exceeds the new plan's limits.
Without limiting any terms of this Agreement, you shall not use the Services for, or in conjunction with, a website (including links from a website) that has any content that may be objectionable (as determined in ZanReal Labs' sole discretion), abusive, profane, or hate speech, or that violates any applicable law. You hereby agree to indemnify and hold ZanReal Labs harmless against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys' fees) in connection with any third party claim or action that arises from an alleged violation of the foregoing or otherwise from your use of Services in a manner not authorized by this Agreement. Although ZanReal Labs has no obligation to monitor your use of the Services, ZanReal Labs may do so by using tools that detect patterns of abuse of Services, and investigating thereafter. Based on the outcome of these investigations, ZanReal Labs may prohibit any use of the Services it believes may be (or is alleged to be) in violation of the foregoing. YOU ACKNOWLEDGE THAT ZANREAL LABS MAY DISABLE OR TERMINATE THE SERVICES IF ZANREAL LABS BELIEVES THERE IS ANY CONTENT THAT VIOLATES THIS AGREEMENT, INCLUDING THE ACCEPTABLE USE TERMS AND THE RESTRICTIONS ABOVE, AND INCLUDING PURSUANT TO ZANREAL LABS' DMCA POLICY AND/OR AS REQUIRED BY ZANREAL LABS' HOSTING PROVIDERS.
You shall configure Your Content, including any of your projects or deployments, such that the transmission, storage, or use in any way will not expose personal data or personal information without proper consent from individuals as determined by applicable law. You shall configure the Services in accordance with the Documentation and properly implement encryption as set forth in the Documentation. ZanReal Labs implements regular backups of Your Content and you shall also maintain its own backups of Your Content. ZanReal Labs will have no liability to you for any unauthorized access or use of any of Your Content or any corruption, deletion, destruction or loss of any Your Content to the extent that is attributable, in whole or in part, to your misconfigurations or an insecurity in your website or project, malware or malicious content in your website, Your Content or project. If any actual or suspected security incident, vulnerabilities, violations of this Section 7, or issue related to the Services are identified, you shall immediately report it to security@zanreal.com.
ZanReal Labs is not a payment processor. To the extent that Your Content or Your Data (as defined below) is subject to the Payment Card Industry Data Security Standards (PCI DSS), you acknowledge that you are responsible for maintaining and monitoring compliance with PCI DSS requirements as prescribed by the PCI Security Standards Council as may be amended from time to time. You agree to comply with ZanReal Labs' Documentation on appropriate implementation of the Services for processing payments.
You shall not use the Services to host any Protected Health Information or information that is subject to the Health Insurance Portability and Accountability Act (HIPAA), unless you first obtain ZanReal Labs' prior written approval.
To the extent that Your Content or Your Data (as defined below) is subject to any applicable data protection or privacy law, as defined in ZanReal Labs' Data Processing Addendum ("DPA"), and is processed and/or stored by ZanReal Labs on your behalf in connection with the Services, you agree to the terms of the DPA.
You shall own and retain all right, title and interest in and to Your Data. ZanReal Labs may use and disclose Your Data solely to the extent necessary to provide the Services to you and for security to protect the Services and third parties from fraud, illegal activities, abuse, malware, malicious files or content, viruses and the like and for no other purpose. Otherwise, ZanReal Labs will not sell, disclose, or share any Your Data (or any part or product thereof) with anyone else. ZanReal Labs will implement and maintain reasonable information security policies and processes (including technical, administrative and physical safeguards) that are designed to prevent unauthorized access to or use or disclosure of the Services or any Your Data.
ZanReal Labs shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (excluding Your Data and data derived therefrom), and ZanReal Labs will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other ZanReal Labs offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business.
You will not, directly or indirectly: (i) sublicense, resell, rent, lease, transfer, assign, or otherwise commercially exploit or make the Services available to any third party; (ii) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (where reverse engineering is permitted by applicable law obtaining such information as is necessary to achieve interoperability with ZanReal Labs' services, you must first request such information from ZanReal Labs); (iii) modify, translate, or create derivative works based on the Services (except to the extent expressly permitted by ZanReal Labs or authorized within the Services) or otherwise attempt to gain unauthorized access to the Services or its related systems or networks; (iii) use the Services for timesharing or service bureau purposes or otherwise for the benefit of a third-party; or remove any proprietary notices or labels; (iv) remove, alter or obscure in any way any proprietary rights notices (including copyright notices) of ZanReal Labs or its suppliers on or within the Services or documentation; (v) violate any applicable laws or regulations (including without limitation in violation of any data, privacy or export control laws) or infringe the rights of any third-party in connection with the use or access of the Services. You shall comply with any codes of conduct, policies or other notices, ZanReal Labs provides you or publishes in connection with the Services, and you shall promptly notify ZanReal Labs if you learn of a security breach or issue related to the Services. Without limiting the foregoing, you acknowledge that ZanReal Labs may establish general practices and limits concerning use of the Services, including without limitation the maximum period of time that data, code or other content will be retained by the Services, the maximum storage space that will be allotted on ZanReal Labs' servers on your behalf, and the maximum compute capacity provided for the execution of builds and functions and the maximum network data transferred by the Services. You further acknowledge that ZanReal Labs reserves the right to change these general practices and limits at any time, in its sole discretion. ZanReal Labs' DMCA Policy is incorporated by reference into this Agreement.
Subject to the terms hereof, ZanReal Labs may, but is not required to, provide you with commercially reasonable remote technical support services during ZanReal Labs' normal business hours ("Support Services") in accordance with ZanReal Labs' current Support Terms and Conditions.
By using the Services, you consent to receiving electronic communications from ZanReal Labs. These electronic communications may include notices about applicable Services fees and charges related to the Services and transactional or other information concerning or related to the Services. They may also include notices that require responses and or action to avoid service interruptions. These electronic communications are part of your relationship with ZanReal Labs and you receive them as part of your use of the Services. Your account email address must be kept current and maintain a responsive user at all times. You agree that any notices, agreements, disclosures or other communications that ZanReal Labs sends you electronically will satisfy any legal communication requirements, including that such communications be in writing.
You represent and warrant that (i) you own all Your Content or have obtained all permissions, releases, rights or licenses required to engage in posting and other activities (and allow ZanReal Labs to perform its obligations) in connection with the Services without obtaining any further releases or consents; (ii) Your Content and other activities in connection with the Services, and ZanReal Labs' exercise of all rights and license granted by you herein, do not and will not violate, infringe, or misappropriate any third party's copyright, trademark, right of privacy, or publicity, or other personal or proprietary right and Your Content is not defamatory, obscene, unlawful, threatening, abusive, tortious, offensive or harassing; and (iii) you will use the Services only in compliance with ZanReal Labs' standard published policies and documentation then in effect and all applicable laws and regulations.
Each party represents and warrants to the other that it has full right and power to enter into and perform under this Agreement, without any third-party consents or conflicts with any other agreement.
You will indemnify and hold harmless ZanReal Labs against any claims, actions or demands, including without limitation reasonable legal and accounting fees, arising or resulting from your breach of this Agreement, any claim of infringement or misappropriation arising out of your websites or any of Your Content, or your other access, contribution to, use or misuse of the Services. ZanReal Labs shall promptly notify you of any and all threats, claims and proceedings related thereto and give you reasonable assistance and the opportunity to assume sole control over defense and settlement; you will not be responsible for any settlement you do not approve, such approval not to be unreasonably withheld or delayed.
Each party (the "Receiving Party") understands that the other party (the "Disclosing Party") has disclosed or may disclose business, technical, product or financial information or data relating to the Disclosing Party's business (hereinafter referred to as "Proprietary Information" of the Disclosing Party). Proprietary Information of ZanReal Labs includes non-public information regarding features, functionality and performance of the Services. Your Proprietary Information includes non-public personal data provided by you to ZanReal Labs to enable the provision of the Services and that you upload to the Services (collectively, "Your Data"). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was rightfully in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without confidentiality restrictions by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party as evidenced by its internal files. If a Receiving Party is required by law or a governmental agency to disclose the Disclosing Party's Proprietary Information, the Receiving Party must provide reasonable notice to the Disclosing Party of such required disclosure so as to permit the Disclosing Party a reasonable period of time to seek a protective order or limit the amount of Proprietary Information to be disclosed.
ZanReal Labs shall own and retain all right, title and interest in and to (a) the Services, all improvements, enhancements or modifications thereto and (b) all intellectual property rights related to any of the foregoing.
To the extent you or any of your users provide any suggestions to ZanReal Labs regarding the functioning, features, and other characteristics of the Services, documentation, or other material or services provided or made available by ZanReal Labs ("Feedback"), you hereby grant ZanReal Labs a perpetual, irrevocable, non-exclusive, royalty-free, fully-paid-up, fully transferable, worldwide license (with rights to sublicense through multiple tiers of sublicenses) under all of your intellectual property rights, for ZanReal Labs to use and exploit in any manner and for any purpose.
During the term of this Agreement, you grant ZanReal Labs a non-exclusive, royalty-free, fully-paid up license to use and reproduce your trademarks, tradenames and logos in ZanReal Labs' marketing materials and website(s) and to indicate that you are a ZanReal Labs customer. ZanReal Labs will abide by any written trademark usage guidelines provided by you. All goodwill arising out of the use of your trademarks, tradenames and logos shall inure to your benefit.
Subject to earlier termination as provided below, the term of this Agreement will commence on your acceptance of this Agreement and will continue for as long as the Services are being provided to you under this Agreement. Subject to earlier termination as provided below, ZanReal Labs may terminate your account and this Agreement at any time by providing thirty (30) days prior notice to the administrative email address associated with your account. In addition to any other remedies ZanReal Labs may have, ZanReal Labs may also terminate this Agreement upon ten (10) days' notice (or two (2) days in the case of nonpayment), if you breach any of the terms or conditions of this Agreement. ZanReal Labs may terminate your account and this Agreement immediately if you exceed any ZanReal Labs limits concerning use of the Services, including without limitation, the maximum period of time that data, code or other content will be retained by the Services, the maximum storage space that will be allotted on ZanReal Labs' servers on your behalf, and the maximum compute capacity provided for the execution of builds and functions and the maximum network data transferred by the Services. You acknowledge that ZanReal Labs reserves the right to terminate accounts that are inactive for an extended period of time and the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof). All of Your Content on the Services (if any) may be permanently deleted by ZanReal Labs upon any termination of your account.
All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
Upon the termination of this Agreement for any reason: (i) the licenses granted under this Agreement in respect of the Services shall immediately terminate and you and your users shall cease use of the Services; (ii) ZanReal Labs will cease providing any Support Services; (iii) you shall pay to ZanReal Labs the full amount of any outstanding fees due hereunder; and (iv) within fourteen (14) calendar days of such termination, each party shall destroy or return all Proprietary Information of the other party in its possession or control, and will not make or retain any copies of such information in any form, except that the receiving party may retain one (1) archival copy of such information solely for purposes of ensuring compliance with this Agreement.
THE SERVICES AND SUPPORT SERVICES ARE PROVIDED "AS IS" AND ZANREAL LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ZANREAL LABS DOES NOT WARRANT THAT THE SERVICES OR DELIVERABLES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES OR DELIVERABLES.
EXCEPT FOR YOUR BREACH OF SECTIONS 8, 13, OR YOUR BREACH OF ANY REPRESENTATIONS OR WARRANTIES OR YOUR INDEMNITY OBLIGATIONS, NEITHER PARTY NOR ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR (C) FOR ANY DIRECT DAMAGES, COSTS, LOSSES, OF LIABILITIES IN AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED ONE HUNDRED DOLLARS, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER THIS AGREEMENT.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE STATES, ZANREAL LABS' LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
ZanReal Labs may change this Agreement from time to time by providing notice either by emailing the email address associated with your account or by posting a notice at <https://zanreal.com>. You can review the most current version of this Agreement at any time at </en/legal/terms>. The revised Agreement will become effective immediately after ZanReal Labs posts or sends you notice of such changes, and if you use the Services after that date, your use will constitute acceptance of the revised Agreement. If any change to this Agreement is not acceptable to you, your only remedy is to stop using the Services and send a cancellation email to ZanReal Labs Support via </support>. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. You may not assign, transfer or sublicense without the prior written consent of ZanReal Labs, but ZanReal Labs may assign or transfer this Agreement, in whole or in part, without restriction. Any attempted assignment or transfer of this Agreement by the parties in contravention of the foregoing shall be null and void. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all amendments must be in writing signed by both parties, except as otherwise provided herein. ZanReal Labs' failure to exercise or enforce any right or provision of this Agreement shall not be a waiver of that right. No agency, partnership, joint venture, or employment is created as a result of this Agreement and neither party has any authority of any kind to bind the other party in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys' fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. Any delays in or failure of performance of ZanReal Labs shall not constitute a default hereunder or give rise to any claims for damages if, to the extent that, and for such period that, such delays or failures of performance are caused by any events beyond the reasonable control of ZanReal Labs including, without limitation, any of the following specific occurrences: acts of God or the public enemy, acts of terrorism, pandemics, epidemics, labor strikes, expropriation or confiscation of facilities, compliance with any unanticipated duly promulgated governmental order, acts of war, rebellion or sabotage or damage resulting therefrom, fires, floods, explosion, or riots.
This Agreement shall be governed by the laws of the State of California without regard to its conflict of laws provisions.
You acknowledge that this Agreement is a contract between you and ZanReal Labs, even though it may be electronic and may not be physically signed by you and ZanReal Labs, and it governs your use of the Services.
If you are located and headquartered in the United States of America, you and ZanReal Labs each irrevocably and unconditionally consent to the exclusive jurisdiction of the federal and state courts located in the San Francisco County, California for all proceedings arising out of this contract or related to the parties' relationship, and you and ZanReal Labs agree to only institute such proceedings in those courts. You and ZanReal Labs also waive any objection to venue in those courts based on improper venue. You and ZanReal Labs agree that a final judgment (subject to appeals) in any such proceeding is conclusive and may be enforced in other jurisdictions by suit on the judgment or in another lawful manner.
If you are located and headquartered outside of the United States of America, then any action related to this Agreement will be governed by California law. Any dispute between you and ZanReal Labs that is not resolved through negotiation will be resolved exclusively by final and binding arbitration conducted in accordance with the then-current Comprehensive Arbitration Rules and Procedures of the Judicial Arbitration and Mediation Services ("JAMS"). The arbitration will be conducted by a single arbitrator selected by agreement of you and ZanReal Labs or, if you and ZanReal Labs cannot agree, an arbitrator appointed in accordance with the JAMS rules who shall be experienced in the type of dispute at issue. You and ZanReal Labs, their representatives, the arbitrator, and other participants shall keep confidential the existence, content, and result of the arbitration. Any demand for arbitration and any counterclaim must specify in reasonable detail the facts and legal grounds forming the basis for the claimant's claims and include a statement of the total amount of damages claimed, if any, and any other remedy sought by the claimant. The arbitration will be conducted in the English language; the location of such arbitration shall be in San Francisco, California. Each party will bear its own costs in the arbitration. The arbitrator will have full power and authority to determine issues of arbitrability and to interpret or construe the provisions of the agreement documents and to fashion appropriate remedies (including temporary, preliminary, interim, or permanent injunctive relief); provided that the arbitrator will not have any right or authority: (i) in excess of the authority that a court having jurisdiction over the parties and the dispute would have absent this arbitration agreement; or (ii) to award damages in excess of the types and limitation of damages found in the Agreement. Judgment upon the award may be entered in any court of competent jurisdiction. Notwithstanding the agreement to arbitrate, each party may apply at any time to a court of competent jurisdiction for appropriate injunctive relief or for other interim or conservatory measures, and by doing so will not breach or waive the agreement to arbitrate or impair the powers of the arbitrator.
You have the right to opt-out and not be bound by the arbitration provisions set forth above by sending written notice of your decision to opt-out to: legal@zanreal.com with the subject line "COMPANY ARBITRATION OPT-OUT". The notice must be sent within thirty (30) days of your first use of the Services, otherwise you shall be bound to arbitrate any disputes in accordance with this Agreement providing for binding arbitration. If you opt-out of these arbitration provisions, ZanReal Labs also will not be bound by them.
ZanReal Labs may elect to provide certain Previews from time to time. Previews are provided "AS-IS", "WITH ALL FAULTS", and "AS AVAILABLE". ZanReal Labs' warranties, indemnities and SLA terms do not apply to Previews and Support Services are not provided for Previews. ZanReal Labs may change, discontinue or terminate your use of Previews at any time without notice. "Previews" means Services, releases, features, or functionality provided for preview, pre-release, evaluation, demonstration, beta, or similar uses and purposes.
Your use of the following Services are subject to the additional terms set forth below, as applicable:
If you use the ZanReal Labs Storage Products, including but not limited to integrations with Supabase, Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Cloudflare, and Upstash, only the following sections of this Agreement will apply as between you and ZanReal Labs and references to the Services in such sections will be deemed to also refer to the Storage Products: Sections 8 (Data Protection), 15 (Term and Termination), 16 (Disclaimer), 17 (Limitation of Liability), 18 (Miscellaneous), and 19 (Governing Law; Disputes; Arbitration). You agree that your use of and license to use such Storage Products may be governed by the additional terms of service of the respective third-party storage providers (Supabase, AWS, GCP, Azure, Cloudflare, Upstash) as applicable.
To the extent that your use of the Services is subject to the Digital Operational Resilience Act, you agree to the terms of the DORA Addendum.